Code of Massachusetts Regulations

Licensing and Operations of Pet Shops > Restrictions on Sale

Within 14 days for congenital disorder.

Purchaser may choose to return the animal for refund or replacement, or retain the animal and receive reimbursement for the reasonable veterinary fees not exceeding the animal's purchase price.

  1. Each Class A Licensee shall provide a full refund of the purchase price of a dog or cat, or if the Licensee and the customer both consent, a substitution Animal, to any customer who:
    1. Within 14 calendar days of the Sale, has the dog or cat examined by a Veterinarian of the customer’s choice, and the examination indicates the dog or cat is diseased or has a congenital disorder; and
    2. Presents the dog or cat to the Licensee within three days of the date of the examination, with a Veterinarian’s written statement that the dog or cat is diseased or has a congenital disorder, and proof of Sale.
    3. Should a dog or cat die while under veterinary care, the customer may present the statement in 330 CMR 12.05(5)(b) from the Veterinarian attending the dog or cat documenting the circumstances of the death in lieu of returning the body. All refunds shall be provided promptly upon provision of the written statement as described in 330 CMR 12.05(5)(b) and (c). Any euthanasia decisions made following any such refund shall be made in consultation with the Pet Shop.

Citation: 330 Code. Mass. Regs. § 12.05